Insurance Agents - How Does Yours Measure Up?



Insurance agents can be some of the most crucial individuals you'll ever work with. They will assist you protect your home, your possessions and your finances. The work of an insurance representative has the prospective to conserve you from monetary mess up.

You might go through your entire life time and not require the services of a lawyer. You could pass away and live and not need to utilize an accountant. But you can't live in "the real world" without insurance agents.

Remember ... it's YOUR responsibility to discover which coverages are best for you.

Have you ever heard a story from a pal or relative who submitted an insurance claim, just to learn that the protection their representative assured was not there? I hear those stories ALL THE TIME, and at the WORST POSSIBLE TIME ... AT DECLARES TIME!

I started my insurance profession as a representative in 1973. I kept my representative licenses active up until 1992 when I became an insurance adjuster. During that period of time, I sold nearly every kind of insurance imaginable.

The best agent is an individual who has hang around studying insurance, not an individual who is a specialist in sales. The biggest portion of insurance representatives of all types are sales individuals, not insurance specialists. Your representative might or might not be a specialist in insurance. You'll need to simply ask your representative exactly what his education level is.

There are a lot of colleges and universities that offer degrees in insurance today. In our area, the University of Georgia uses degrees in Danger Management and Insurance. It's a quite well-respected program.

Representatives can also end up being specialists in insurance by going through continuing education, such as the Licensed Home Casualty Underwriter (CPCU) education program. Life insurance representatives can achieve the Licensed Life Underwriter (CLU) professional designation. There are other designations readily available to agents, but those 2 are the most widely accepted educational programs.

Representatives in most states also need to finish a state-required number of Continuing Education hours each year in order to keep their insurance licenses. If they do not finish the hours, the state cancels their licenses.

An agent has a duty to you, called the "fiduciary task." That suggests that he needs to keep your monetary wellness first in his concerns. He has breached his fiduciary duty to you if an agent offers you an insurance policy due to the fact that it has a greater commission than another policy.

Agents usually bring a type of liability insurance called "Omissions and errors" liability insurance. Omssions and errors (E&O) is the insurance that covers the representative's business, or the agent individually, in the event that a customer holds the representative responsible for a service he provided, or stopped working to offer, that did not have the expected or assured outcomes.

1. loss of client data. The representative just loses your file, physically or electronically.

2. system or software failure. Computer at the representative's workplace crashes and all data is lost.

3. negligent oversell. The representative offers you coverage you don't require, or offers you coverage limitations higher than needed.

This is a broad classification but needs to be. This could include charges that a representative did not sell the proper policy, or the correct quantity of coverage.

The number 4 example above is the most prevalent and most unsafe for agents. Here's why.

People today have numerous insurance exposures, like:

auto physical damage

vehicle liability

underinsured or uninsured motorists direct exposures

house owner physical damage

property owner liability

excess liability

businessowner physical damage

businessowner liability

home-based businesses

life insurance requires

health insurance needs

disability insurance requires

Any one of the exposures noted above can effect any of the others. They are intricately woven together in each of our lives.

Any agent doing business in the contemporary world ought to do an insurance analysis of any prospect's present insurance and his future insurance requirements. To cannot do so is an invitation for a claim.

Exactly what does this mean to you?

: If your agent makes pledges to you about protection, and your claim gets denied, you can make a claim versus the agent's Omissions and errors Liability policy. You might have to get a lawyer included, but that just increases the possibility that your denied claim will earn money.

Next: In my never-to-be-humble viewpoint, ALL agents selling ANY kind of insurance must perform a Insurance Requirements Analysis for the prospect PRIOR to offering the policy. In addition, I think that an agent needs to thoroughly explain the findings of the Insurance Requirements Analysis to the prospect PRIOR to offering the policy.

Both parties. the policyholder and the representative ... benefit in this deal. The policyholder has a total explanation of the policy he's purchasing and its relationship to all his other insurance. The agent offers the right protection, and significantly decreases the danger of a claim or claim against his E&O protection for selling the incorrect coverage.

Here's exactly what an insurance analysis procedure need to look like.

1. Personal Info Collection: get as much information about the insured and his relative as possible.

2. Get Copies of Existing Policies: the agent ought to in fact read the existing policies.

3. Examine Insurance Needs: figure out the appropriate protections needed and the right policy limits.

4. Suggestions: exactly what ought to be acquired and prices.

5. Application and Sign-off Analysis: complete the application and have the insured sign off on the analysis type.

6. Provide the Policy: An agent must deliver the policy personally and describe it again, not simply send you a copy in the mail.

Even after all the training and education that any insurance representative acquires, the representative is still not an expert in ways to manage an insurance claim. I've had great deals of people tell me that they were getting their agent to help them with their claim. Later on, they figured out that the representative didn't understand much more about the claims procedure than they did. As I composed earlier, representatives can become professionals, however their expertise is usually in the sales and requires analysis areas of insurance ... not claims. For a lot of representatives, discovering the claims procedure would be a waste of their time, since a lot of agents are not certified to manage claims.

Sure ... some representatives will be provided a little claims settlement authority by the company they work for. Some agents will have the ability to settle claims approximately about $5,000.00, and then just in the home side of the claim ... such as a small water loss or a theft. For the most part, the insurance company focuses claims managing with the claims employees and independent claims adjusters.

The most essential methods you should take from this short article are:

Interview EVERY insurance representative to find out their level of knowledge. Let the unskilled agents practice on people who do not care about securing themselves the right ways.

2. Do not constantly chase after the lowest premium. You get exactly what you spend for. You 'd be better served to pay a higher premium if an extremely certified representative takes care of you. You do not drive the most affordable car you can discover, do you?

3. Never ever be hesitant to call the Department of Insurance of your state if you have problems with your agent. Agents are controlled for a factor.


Agents usually bring Lexington Insurance Agency a type of liability insurance called "Mistakes and Omissions" liability insurance. Errors and omssions (E&O) is the insurance that covers the agent's business, or the representative separately, in the occasion that a client holds the agent responsible for a service he offered, or stopped working to supply, that did not have the expected or guaranteed outcomes. Next: In my never-to-be-humble viewpoint, ALL representatives selling ANY kind of insurance should perform a Insurance Needs Analysis for the possibility PRIOR to offering the policy. Even after all of the training and education that any insurance representative gets, the agent is still not an expert in how to deal with an insurance claim. For many representatives, finding out the claims procedure would be a waste of their time, given that most agents are not certified to deal with claims.

Leave a Reply

Your email address will not be published. Required fields are marked *